Carel van Niekerk

Carel van Niekerk

Postdoctoral Researcher at Heinrich-Heine-Universität, Düsseldorf

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Multiscale spatial modeling with applications in image analysis

Published in Dissertation (MSc)--University of Pretoria., 2018

Computer vision is a very important research area and is continuously growing. One of the prevalent research areas in computer vision is image matching. In image matching there are two main components, namely feature detection and feature matching. The aim of this this study is to determine whether Direct Sampling can be used for feature matching, and also if the combination of Direct Sampling and the Discrete Pulse Transform feature detector can be a successful image matching tool. In feature detection there are many strong methods including convolutional neural networks and scale-space models such as SIFT and SURF, which are very well-known feature detection algorithms. In this work we utilize another scale-space decomposition tool called the Discrete Pulse Transform (DPT). We particularly use the DPT decomposition to enable significant feature detection. We then concentrate on using the Direct Sampling algorithm, a stochastic spatial simulation algorithm, for modelling and matching of features. We do not consider convolutional neural networks or SIFT or SURF for texture matching in this work, this is because we particularly focus on the use of spatial statistics in image matching. We finally propose a novel multiscale spatial statistics feature detection and matching algorithm which combines the DPT feature detection with Direct Sampling for feature matching, specifically for texture classes of images. The performance of the proposed method is tested by comparing the distances obtained from the proposed algorithm between different texture images. We see that this proposed novel multiscale spatial modelling approach to feature matching with the focus on textures performs well at discriminating between difficult to discriminate between textures.

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TripPy: A Triple Copy Strategy for Value Independent Neural Dialog State Tracking

Michael Heck, Carel van Niekerk, Nurul Lubis, Christian Geishauser, Hsien-Chin Lin, Marco Moresi, Milica Gašić

Published in Proceedings of the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue. 2020 [BEST PAPER AWARD], 2020

Task-oriented dialog systems rely on dialog state tracking (DST) to monitor the user’s goal during the course of an interaction. Multidomain and open-vocabulary settings complicate the task considerably and demand scalable solutions. In this paper we present a new approach to DST which makes use of various copy mechanisms to fill slots with values. Our model has no need to maintain a list of candidate values. Instead, all values are extracted from the dialog context on-thefly. A slot is filled by one of three copy mechanisms: (1) Span prediction may extract values directly from the user input; (2) a value may be copied from a system inform memory that keeps track of the system’s inform operations; (3) a value may be copied over from a different slot that is already contained in the dialog state to resolve coreferences within and across domains. Our approach combines the advantages of span-based slot filling methods with memory methods to avoid the use of value picklists altogether. We argue that our strategy simplifies the DST task while at the same time achieving state of the art performance on various popular evaluation sets including Multiwoz 2.1, where we achieve a joint goal accuracy beyond 55%.

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Adaptable Conversational Machines

Published in Adaptable Conversational Machines. AI Magazine, Vol. 41 No. 3: Fall 2020, 2020

In recent years we have witnessed a surge in machine learning methods that provide machines with conversational abilities. Most notably, neural-network–based systems have set the state of the art for difficult tasks such as speech recognition, semantic understanding, dialogue management, language generation, and speech synthesis. Still, unlike for the ancient game of Go for instance, we are far from achieving human-level performance in dialogue. The reasons for this are numerous. One property of human–human dialogue that stands out is the infinite number of possibilities of expressing oneself during the conversation, even when the topic of the conversation is restricted. A typical solution to this problem was scaling-up the data. The most prominent mantra in speech and language technology has been “There is no data like more data.” However, the researchers now are focused on building smarter algorithms — algorithms that can learn efficiently from just a few examples. This is an intrinsic property of human behavior: an average human sees during their lifetime a fraction of data that we nowadays present to machines. A human can even have an intuition about a solution before ever experiencing an example solution. The human-inspired ability to adapt may just be one of the keys in pushing dialogue systems toward human performance. This article reviews advancements in dialogue systems research with a focus on the adaptation methods for dialogue modeling, and ventures to have a glance at the future of research on adaptable conversational machines.

Recommended citation: Lubis, N. ., Heck, M., van Niekerk, C., & Gasic, M. (2020). Adaptable Conversational Machines. AI Magazine, 41(3), 28-44. https://doi.org/10.1609/aimag.v41i3.5322 https://ojs.aaai.org//index.php/aimagazine/article/view/5322

Knowing What You Know: Calibrating Dialogue Belief State Distributions via Ensembles

Carel van Niekerk, Michael Heck, Christian Geishauser, Hsien-chin Lin, Nurul Lubis, Marco Moresi, Milica Gašić

Published in Findings of the Association for Computational Linguistics: EMNLP 2020, 2020

The ability to accurately track what happens during a conversation is essential for the performance of a dialogue system. Current state-of-the-art multi-domain dialogue state trackers achieve just over 55% accuracy on the current go-to benchmark, which means that in almost every second dialogue turn they place full confidence in an incorrect dialogue state. Belief trackers, on the other hand, maintain a distribution over possible dialogue states. However, they lack in performance compared to dialogue state trackers, and do not produce well calibrated distributions. In this work we present state-of-the-art performance in calibration for multi-domain dialogue belief trackers using a calibrated ensemble of models. Our resulting dialogue belief tracker also outperforms previous dialogue belief tracking models in terms of accuracy.

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Out-of-Task Training for Dialog State Tracking Models

Michael Heck, Christian Geishauser, Hsien-Chin Lin, Nurul Lubis, Marco Moresi, Carel van Niekerk, Milica Gašić

Published in Proceedings of the 28th International Conference on Computational Linguistics. 2020, 2020

Dialog state tracking (DST) suffers from severe data sparsity. While many natural language processing (NLP) tasks benefit from transfer learning and multi-task learning, in dialog these methods are limited by the amount of available data and by the specificity of dialog applications. In this work, we successfully utilize non-dialog data from unrelated NLP tasks to train dialog state trackers. This opens the door to the abundance of unrelated NLP corpora to mitigate the data sparsity issue inherent to DST.

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LAVA: Latent Action Spaces via Variational Auto-encoding for Dialogue Policy Optimization

Nurul Lubis, Christian Geishauser, Michael Heck, Hsien-chin Lin, Marco Moresi, Carel van Niekerk, Milica Gašić

Published in Proceedings of the 28th International Conference on Computational Linguistics. 2020, 2020

Reinforcement learning (RL) can enable task-oriented dialogue systems to steer the conversation towards successful task completion. In an end-to-end setting, a response can be constructed in a word-level sequential decision making process with the entire system vocabulary as action space. Policies trained in such a fashion do not require expert-defined action spaces, but they have to deal with large action spaces and long trajectories, making RL impractical. Using the latent space of a variational model as action space alleviates this problem. However, current approaches use an uninformed prior for training and optimize the latent distribution solely on the context. It is therefore unclear whether the latent representation truly encodes the characteristics of different actions. In this paper, we explore three ways of leveraging an auxiliary task to shape the latent variable distribution: via pre-training, to obtain an informed prior, and via multitask learning. We choose response auto-encoding as the auxiliary task, as this captures the generative factors of dialogue responses while requiring low computational cost and neither additional data nor labels. Our approach yields a more action-characterized latent representations which support end-to-end dialogue policy optimization and achieves state-of-the-art success rates. These results warrant a more wide-spread use of RL in end-to-end dialogue models.

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Domain-independent User Simulation with Transformers for Task-oriented Dialogue Systems

Hsien-chin Lin, Nurul Lubis, Songbo Hu, Carel van Niekerk, Christian Geishauser, Michael Heck, Shutong Feng, Milica Gašić

Published in SigDial 2021, 2021

Dialogue policy optimisation via reinforcement learning requires a large number of training interactions, which makes learning with real users time consuming and expensive. Many set-ups therefore rely on a user simulator instead of humans. These user simulators have their own problems. While hand-coded, rule-based user simulators have been shown to be sufficient in small, simple domains, for complex domains the number of rules quickly becomes intractable. State-of-the-art datadriven user simulators, on the other hand, are still domain-dependent. This means that adaptation to each new domain requires redesigning and retraining. In this work, we propose a domain-independent transformer-based user simulator (TUS). The structure of our TUS is not tied to a specific domain, enabling domain generalisation and learning of cross-domain user behaviour from data. We compare TUS with the state of the art using automatic as well as human evaluations. TUS can compete with rule-based user simulators on pre-defined domains and is able to generalise to unseen domains in a zero-shot fashion.

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Uncertainty Measures in Neural Belief Tracking and the Effects on Dialogue Policy Performance

Carel van Niekerk, Andrey Malinin, Christian Geishauser, Michael Heck, Hsien-chin Lin, Nurul Lubis, Shutong Feng and Milica Gašić

Published in EMNLP 2021, 2021

The ability to identify and resolve uncertainty is crucial for the robustness of a dialogue system. Indeed, this has been confirmed empirically on systems that utilise Bayesian approaches to dialogue belief tracking. However, such systems consider only confidence estimates and have difficulty scaling to more complex settings. Neural dialogue systems, on the other hand, rarely take uncertainties into account. They are therefore overconfident in their decisions and less robust. Moreover, the performance of the tracking task is often evaluated in isolation, without consideration of its effect on the downstream policy optimisation. We propose the use of different uncertainty measures in neural belief tracking. The effects of these measures on the downstream task of policy optimisation are evaluated by adding selected measures of uncertainty to the feature space of the policy and training policies through interaction with a user simulator. Both human and simulated user results show that incorporating these measures leads to improvements both of the performance and of the robustness of the downstream dialogue policy. This highlights the importance of developing neural dialogue belief trackers that take uncertainty into account.

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What Does The User Want? Information Gain for Hierarchical Dialogue Policy Optimisation

Christian Geishauser, Songbo Hu, Hsien-chin Lin, Nurul Lubis, Michael Heck, Shutong Feng, Carel van Niekerk, Milica Gašić

Published in ASRU 2021, 2021

The dialogue management component of a task-oriented dialogue system is typically optimised via reinforcement learning (RL). Optimisation via RL is highly susceptible to sample inefficiency and instability. The hierarchical approach called Feudal Dialogue Management takes a step towards more efficient learning by decomposing the action space. However, it still suffers from instability due to the reward only being provided at the end of the dialogue. We propose the usage of an intrinsic reward based on information gain to address this issue. Our proposed reward favours actions that resolve uncertainty or query the user whenever necessary. It enables the policy to learn how to retrieve the users’ needs efficiently, which is an integral aspect in every task-oriented conversation. Our algorithm, which we call FeudalGain, achieves state-of-the-art results in most environments of the PyDial framework, outperforming much more complex approaches. We confirm the sample efficiency and stability of our algorithm through experiments in simulation and a human trial.

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EmoWOZ: A Large-Scale Corpus and Labelling Scheme for Emotion in Task-Oriented Dialogue Systems

Shutong Feng, Nurul Lubis, Christian Geishauser, Hsien-chin Lin, Michael Heck, Carel van Niekerk and Milica Gašić

Published in Proceedings of the 13th Conference on Language Resources and Evaluation (LREC 2022), 2022

The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manually emotion-annotated corpus of task-oriented dialogues. EmoWOZ is based on MultiWOZ, a multi-domain task-oriented dialogue dataset. It contains more than 11K dialogues with more than 83K emotion annotations of user utterances. In addition to Wizard-of-Oz dialogues from MultiWOZ, we collect human-machine dialogues within the same set of domains to sufficiently cover the space of various emotions that can happen during the lifetime of a data-driven dialogue system. To the best of our knowledge, this is the first large-scale open-source corpus of its kind. We propose a novel emotion labelling scheme, which is tailored to task-oriented dialogues. We report a set of experimental results to show the usability of this corpus for emotion recognition and state tracking in task-oriented dialogues.

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GenTUS: Simulating User Behaviour and Language in Task-oriented Dialogues with Generative Transformers

Hsien-chin Lin, Christian Geishauser, Shutong Feng, Nurul Lubis, Carel van Niekerk, Michael Heck and Milica Gašić

Published in Proceedings of the 13th Conference on Language Resources and Evaluation (LREC 2022), 2022

User simulators (USs) are commonly used to train task-oriented dialogue systems via reinforcement learning. The interactions often take place on semantic level for efficiency, but there is still a gap from semantic actions to natural language, which causes a mismatch between training and deployment environment. Incorporating a natural language generation (NLG) module with USs during training can partly deal with this problem. However, since the policy and NLG of USs are optimised separately, these simulated user utterances may not be natural enough in a given context. In this work, we propose a generative transformer-based user simulator (GenTUS). GenTUS consists of an encoder-decoder structure, which means it can optimise both the user policy and natural language generation jointly. GenTUS generates both semantic actions and natural language utterances, preserving interpretability and enhancing language variation. In addition, by representing the inputs and outputs as word sequences and by using a large pre-trained language model we can achieve generalisability in feature representation. We evaluate GenTUS with automatic metrics and human evaluation. Our results show that GenTUS generates more natural language and is able to transfer to an unseen ontology in a zero-shot fashion. In addition, its behaviour can be further shaped with reinforcement learning opening the door to training specialised user simulators.

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Dialogue Evaluation with Offline Reinforcement Learning

Nurul Lubis, Christian Geishauser, Hsien-chin Lin, Carel van Niekerk, Michael Heck, Shutong Feng and Milica Gašić

Published in Proceedings of the 23rd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SigDial 2022), 2022

Task-oriented dialogue systems aim to fulfill user goals through natural language interactions. They are ideally evaluated with human users, which however is unattainable to do at every iteration of the development phase. Simulated users could be an alternative, however their development is nontrivial. Therefore, researchers resort to offline metrics on existing human-human corpora, which are more practical and easily reproducible. They are unfortunately limited in reflecting real performance of dialogue systems. BLEU for instance is poorly correlated with human judgment, and existing corpus-based metrics such as success rate overlook dialogue context mismatches. There is still a need for a reliable metric for task-oriented systems with good generalization and strong correlation with human judgements. In this paper, we propose the use of offline reinforcement learning for dialogue evaluation based on static data. Such an evaluator is typically called a critic and utilized for policy optimization. We go one step further and show that offline RL critics can be trained for any dialogue system as external evaluators, allowing dialogue performance comparisons across various types of systems. This approach has the benefit of being corpus- and model-independent, while attaining strong correlation with human judgements, which we confirm via an interactive user trial.

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Dialogue Term Extraction using Transfer Learning and Topological Data Analysis

Renato Vukovic, Michael Heck, Benjamin Ruppik, Carel van Niekerk, Marcus Zibrowius and Milica Gašić

Published in Proceedings of the 23rd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SigDial 2022), 2022

Goal oriented dialogue systems were originally designed as a natural language interface to a fixed data-set of entities that users might inquire about, further described by domain, slots and values. As we move towards adaptable dialogue systems where knowledge about domains, slots and values may change, there is an increasing need to automatically extract these terms from raw dialogues or related non-dialogue data on a large scale. In this paper, we take an important step in this direction by exploring different features that can enable systems to discover realisations of domains, slots and values in dialogues in a purely data-driven fashion. The features that we examine stem from word embeddings, language modelling features, as well as topological features of the word embedding space. To examine the utility of each feature set, we train a seed model based on the widely used MultiWOZ data-set. Then, we apply this model to a different corpus, the Schema-guided dialogue data-set. Our method outperforms the previously proposed approach that relies solely on word embeddings. We also demonstrate that each of the features is responsible for discovering different kinds of content. We believe our results warrant further research towards ontology induction, and continued harnessing of topological data analysis for dialogue and natural language processing research.

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Dynamic Dialogue Policy for Continual Reinforcement Learning

Christian Geishauser, Carel van Niekerk, Hsien-chin Lin, Nurul Lubis, Michael Heck, Shutong Feng and Milica Gašić

Published in Proceedings of the 29th International Conference on Computational Linguistics (COLING 2022), 2022

Continual learning is one of the key components of human learning and a necessary requirement of artificial intelligence. As dialogue can potentially span infinitely many topics and tasks, a task-oriented dialogue system must have the capability to continually learn, dynamically adapting to new challenges while preserving the knowledge it already acquired. Despite the importance, continual reinforcement learning of the dialogue policy has remained largely unaddressed. The lack of a framework with training protocols, baseline models and suitable metrics, has so far hindered research in this direction. In this work we fill precisely this gap, enabling research in dialogue policy optimisation to go from static to dynamic learning. We provide a continual learning algorithm, baseline architectures and metrics for assessing continual learning models. Moreover, we propose the dynamic dialogue policy transformer (DDPT), a novel dynamic architecture that can integrate new knowledge seamlessly, is capable of handling large state spaces and obtains significant zero-shot performance when being exposed to unseen domains, without any growth in network parameter size. We validate the strengths of DDPT in simulation with two user simulators as well as with humans.

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Robust Dialogue State Tracking with Weak Supervision and Sparse Data

Michael Heck, Nurul Lubis, Carel van Niekerk, Shutong Feng, Christian Geishauser, Hsien-Chin Lin and Milica Gašić

Published in Transactions of the Association for Computational Linguistics, Volume 10, 2022

Generalizing dialogue state tracking (DST) to new data is especially challenging due to the strong reliance on abundant and fine-grained supervision during training. Sample sparsity, distributional shift, and the occurrence of new concepts and topics frequently lead to severe performance degradation during inference. In this paper we propose a training strategy to build extractive DST models without the need for fine-grained manual span labels. Two novel input-level dropout methods mitigate the negative impact of sample sparsity. We propose a new model architecture with a unified encoder that supports value as well as slot independence by leveraging the attention mechanism. We combine the strengths of triple copy strategy DST and value matching to benefit from complementary predictions without violating the principle of ontology independence. Our experiments demonstrate that an extractive DST model can be trained without manual span labels. Our architecture and training strategies improve robustness towards sample sparsity, new concepts, and topics, leading to state-of-the-art performance on a range of benchmarks. We further highlight our model’s ability to effectively learn from non-dialogue data.

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ChatGPT for Zero-shot Dialogue State Tracking: A Solution or an Opportunity?

Michael Heck, Nurul Lubis, Benjamin Ruppik, Renato Vukovic, Shutong Feng, Christian Geishauser, Hsien-Chin Lin, Carel van Niekerk, Milica Gašić

Published in ACL 2023, 2023

Recent research on dialogue state tracking (DST) focuses on methods that allow few- and zero-shot transfer to new domains or schemas. However, performance gains heavily depend on aggressive data augmentation and fine-tuning of ever larger language model based architectures. In contrast, general purpose language models, trained on large amounts of diverse data, hold the promise of solving any kind of task without task-specific training. We present preliminary experimental results on the ChatGPT research preview, showing that ChatGPT achieves state-of-the-art performance in zero-shot DST. Despite our findings, we argue that properties inherent to general purpose models limit their ability to replace specialized systems. We further theorize that the in-context learning capabilities of such models will likely become powerful tools to support the development of dedicated and dynamic dialogue state trackers.

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EmoUS: Simulating User Emotions in Task-Oriented Dialogues

Hsien-Chin Lin, Shutong Feng, Christian Geishauser, Nurul Lubis, Carel van Niekerk, Michael Heck, Benjamin Ruppik, Renato Vukovic, Milica Gašić

Published in SIGIR 2023, 2023

Existing user simulators (USs) for task-oriented dialogue systems only model user behaviour on semantic and natural language levels without considering the user persona and emotions. Optimising dialogue systems with generic user policies, which cannot model diverse user behaviour driven by different emotional states, may result in a high drop-off rate when deployed in the real world. Thus, we present EmoUS, a user simulator that learns to simulate user emotions alongside user behaviour. EmoUS generates user emotions, semantic actions, and natural language responses based on the user goal, the dialogue history, and the user persona. By analysing what kind of system behaviour elicits what kind of user emotions, we show that EmoUS can be used as a probe to evaluate a variety of dialogue systems and in particular their effect on the user’s emotional state. Developing such methods is important in the age of large language model chat-bots and rising ethical concerns.

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CAMELL: Confidence-based Acquisition Model for Efficient Self-supervised Active Learning with Label Validation

Carel van Niekerk, Christian Geishauser, Michael Heck, Shutong Feng, Hsien-chin Lin, Nurul Lubis, Benjamin Ruppik, Renato Vukovic, Milica Gašić

Published in ArXiv, 2023

Supervised neural approaches are hindered by their dependence on large, meticulously annotated datasets, a requirement that is particularly cumbersome for sequential tasks. The quality of annotations tends to deteriorate with the transition from expert-based to crowd-sourced labelling. To address these challenges, we present CAMELL (Confidence-based Acquisition Model for Efficient self-supervised active Learning with Label validation), a pool-based active learning framework tailored for sequential multi-output problems. CAMELL possesses three core features: (1) it requires expert annotators to label only a fraction of a chosen sequence, (2) it facilitates self-supervision for the remainder of the sequence, and (3) it employs a label validation mechanism to prevent erroneous labels from contaminating the dataset and harming model performance. We evaluate CAMELL on sequential tasks, with a special emphasis on dialogue belief tracking, a task plagued by the constraints of limited and noisy datasets. Our experiments demonstrate that CAMELL outperforms the baselines in terms of efficiency. Furthermore, the data corrections suggested by our method contribute to an overall improvement in the quality of the resulting datasets.

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ConvLab-3: A Flexible Dialogue System Toolkit Based on a Unified Data Format

Qi Zhu, Christian Geishauser, Hsien-chin Lin, Carel van Niekerk, Baolin Peng, Zheng Zhang, Michael Heck, Nurul Lubis, Dazhen Wan, Xiaochen Zhu, Jianfeng Gao, Milica Gašić, Minlie Huang

Published in Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing: System Demonstrations, 2023

Task-oriented dialogue (TOD) systems function as digital assistants, guiding users through various tasks such as booking flights or finding restaurants. Existing toolkits for building TOD systems often fall short in delivering comprehensive arrays of data, model, and experimental environments with a user-friendly experience. We introduce ConvLab-3: a multifaceted dialogue system toolkit crafted to bridge this gap. Our unified data format simplifies the integration of diverse datasets and models, significantly reducing complexity and cost for studying generalization and transfer. Enhanced with robust reinforcement learning (RL) tools, featuring a streamlined training process, in-depth evaluation tools, and a selection of user simulators, ConvLab-3 supports the rapid development and evaluation of robust dialogue policies. Through an extensive study, we demonstrate the efficacy of transfer learning and RL and showcase that ConvLab-3 is not only a powerful tool for seasoned researchers but also an accessible platform for newcomers.

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Learning with an Open Horizon in Ever-Changing Dialogue Circumstances

Christian Geishauser, Carel van Niekerk, Nurul Lubis, Hsien-chin Lin, Michael Heck, Shutong Feng, Benjamin Ruppik, Renato Vukovic, Milica Gašić

Published in IEEE/ACM Transactions on Audio, Speech, and Language Processing, 2024

Task-oriented dialogue systems aid users in achieving their goals for specific tasks, e.g., booking a hotel room or managing a schedule. The systems experience various changes during their lifetime such as new tasks emerging or varying user behaviours and task requests, which requires the ability of continually learning throughout their lifetime. Current dialogue systems either perform no continual learning or do it in an unrealistic way that mostly focuses on avoiding catastrophic forgetting. Unlike current dialogue systems, humans learn in such a way that it benefits their present and future, while adapting their behaviour to current circumstances. In order to equip dialogue systems with the capability of learning for the future, we propose the usage of lifetime return in the reinforcement learning (RL) objective of dialogue policies. Moreover, we enable dynamic adaptation of hyperparameters of the underlying RL algorithm used for training the dialogue policy by employing meta-gradient reinforcement learning. We furthermore propose a more general and challenging continual learning environment in order to approximate how dialogue systems can learn in the ever-changing real world. Extensive experiments demonstrate that lifetime return and meta-gradient RL lead to more robust and improved results in continuously changing circumstances. The results warrant further development of dialogue systems that evolve throughout their lifetime.

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Uncertainty Estimation, Management, and Utilisation in Human-Computer Dialogue

Carel van Niekerk

Published in Heinrich Heine Universität, Düsseldorf, 2024

In the rapidly evolving field of human-computer interaction, there is an increasing demand for effective and reliable dialogue systems, computer programs engineered to converse with humans. However, these systems often fall short in unpredictable or ambiguous scenarios, a problem attributed to the absence of a comprehensive model for handling uncertainty. This limitation impacts the ability to communicate effectively with human users, thereby diminishing user experience and trust. Uncertainty is a fundamental aspect of human cognition and everyday decision-making processes, serving as both an obstacle and an opportunity in our constant pursuit of knowledge and effective communication. Despite its important role, uncertainty is underrepresented in the development of machine learning models for dialogue systems. To address these gaps, this thesis focuses on integrating and leveraging uncertainty within taskoriented dialogue systems, systems designed to assist users in accomplishing specific tasks. With the aim of achieving human-level interactive capabilities, we make three substantial contributions to this area. First, we enhance the system’s language understanding component, improving its accuracy in evaluating the certainty of its predictions. Secondly, we introduce SetSUMBT (Set Similarity based Slot Utterance Matching Belief Tracker), a model designed to capture various facets of uncertainty, bolstering the robustness and adaptability of the dialogue policy models responsible for generating system responses, as validated through simulated and real-user interactions. Thirdly, we present CAMELL (Confidence-based Acquisition Model for Efficient self-supervised active Learning with Label validation), an innovative framework which minimises the reliance of models on labelled data. By incorporating elements of self-supervision, where models learn from their own predictions, and label validation, CAMELL automates the rectification of unreliable human annotations, a feature with extensive applicability in various machine learning domains. Incorporating insights from psychological theories on human uncertainty management, this thesis emphasises the importance of integrating such insights into machine learning models for dialogue. Our methods will advance the field by introducing more reliable, robust, and effective dialogue systems that better handle uncertainties, ultimately enhancing the quality of human-computer interaction. Furthermore, this work challenges current limitations associated with data deficiencies, offering a data-driven approach for improving dataset quality, thereby paving the way for future research in machine learning and human-computer interaction.

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talks

teaching

Teaching experience 1

Undergraduate course, University 1, Department, 2014

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Teaching experience 2

Workshop, University 1, Department, 2015

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